Technical Support Engineer

From £25,000 - Worthing

Posted: 16th, Jun 2019

Reference N°: 41077

Type: Permanent

The minimum salary offered for this position is £25,000 pa however the client may pay up to £30,000 pa to those candidates who can meet all key qualifications and abilities

The Company

A leading engineering company

The Role

This role will involve, dealing with customer enquiries, reading and interpreting tender documents, producing quotations, drawing up support documentation for quotations such as system schematics, rack layouts, and marking up drawings with speaker layout designs, assist in system build and supporting the sales & technical team. Vet sales orders to ensure they match our quotations and everything has been included for.

Your position will allow for future development within the Company to move into a more technical field support or a mostly office based technical support and training roll and then on to a possible management roll based on your personal development and performance.

Youll work with a wide range of equipment, such as our IDA8 Voice Alarm system, UAP Commercial audio, TERRA-COM Audio over IP solution and commercial loudspeakers.

Your day-to-day duties would include:

Dealing with Customer enquires

Preparing quotations

Provide technical support

Using Microsoft Dynamics NAV to raise quotations

Assessing a customers requirements from tender documents or by verbal or written communication.

Supporting the sales & Technical team by answering technical queries or investigating and solving technical issues.

Providing assistance with System build.

The Candidate

Qualification in electronic engineering, digital media technology or IT & Networking.

Acoustic modelling experience with EASE, CATT or Oden would be an advantage

Technical support/customer focused experience

Creative problem-solving ability

Organisational skills

The ability to work under pressure, cope with long hours when needed and meet deadlines

Very good communication and customer care skills

A sound knowledge of electronics and acoustics.

Practical skills

Competent in using Word, Excel, Outlook.

Understanding of Bluebeam REVO pdf editor would be desirable.

Have some experience of working on site and dealing with customers.

The Package

The minimum salary offered for this position is £25,000 pa however the client may pay up to £30,000 pa to a candidates who can meet all key qualifications and abilities.

We operate & advertise as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions

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