Service Engineer - Job Description
Description
A new position has arisen for a Service Engineer within our fast paced and rapidly growing customer support organization. Reporting to the Service Manager, this role will focus on Customer Service & Support and include installation/commissioning and upgrades of capital equipment at customers' premises, as well as warranty support. The territory to attend will be Global; worldwide travel is essential.
The Service Engineer will be geographically located in the UK Head office (Bedford) as part of a team providing 24/7 technical support to our customer base. You will be required to travel to customers' sites to lead Installation and upgrade projects and to carry out service & inspection work in line with on-going service schedules. While at site, you will be required to co-ordinate installation resources, liaise with the customer to resolve any problems, ensuring a successful conclusion to the relevant installation / project. The engineer will also be responsible for increasing our customer service activity ensuring relevant and timely reports are submitted as required.
The Person:
The successful candidate should have the following skills and experience:
• Experience in the maintenance and operation of slitting & rewinding equipment would be an advantage.
• An understanding of basic mechanical and/or electrical engineering principles and previous maintenance or a service engineering background.
• Strong background in a field-based customer support role.
• A basic experience of working within remote diagnostic, technical support solutions in a customer support environment is desirable.
• Good interpersonal and communication skills.
• The ability to work on your own initiative.
• Good level of multi-skilling (electrics, mechanics, pneumatics, hydraulics, etc...).
• The ability to communicate verbally and in writing to a high level in English is essential and other languages would be a great attribute.
The successful candidate will need to be a strong influencer with excellent commercial acumen. They will be an effective stakeholder manager who is able to build and maintain relationships which add value to the business.
